Last Updated: January 15, 2025
This Refund Policy outlines the terms and conditions under which Dubai Models Agency provides refunds for services and fees. We are committed to transparency and fairness in all our financial dealings with clients and models.
By engaging our services, you acknowledge and agree to the terms set forth in this Refund Policy. Please read this policy carefully before making any payments.
Dubai Models Agency provides various services that may involve different fee structures:
Each service category may have different refund eligibility criteria as detailed in this policy.
Our primary business model involves earning commissions on bookings secured for represented models. Commission rates typically range from 15% to 25% of the gross booking fee, as specified in individual representation agreements.
Commissions deducted from model earnings are generally non-refundable as they represent payment for services rendered, including:
Commission refunds may be considered in the following circumstances:
Portfolio development services include professional photography sessions, makeup and hair styling, wardrobe consultation, and digital or print portfolio creation. These services require advance booking and coordination of professional teams.
If you are dissatisfied with portfolio development services, please contact us within 7 days of service completion. We will review your concerns and may offer:
Refunds for subjective dissatisfaction (e.g., personal preference for different styling) are not guaranteed but will be considered on a case-by-case basis.
Registration and processing fees cover administrative costs, including:
These fees are non-refundable as the administrative work is completed upon registration, regardless of whether representation is ultimately offered or accepted.
Refunds of registration fees may be provided if:
For training programs, workshops, and educational services:
If we cancel a training program or workshop, you will receive a full refund or the option to transfer to an alternative program at no additional cost.
Fees for digital comp cards, printed promotional materials, and marketing packages are non-refundable once production has commenced. However, if materials contain errors attributable to us, we will provide corrections or reprints at no additional cost.
If you cancel an order for marketing materials before production begins, you may receive a refund minus a 20% administrative and design fee.
To request a refund, please follow these steps:
Upon receiving your refund request:
We encourage you to contact us directly to resolve any payment disputes before initiating chargebacks with your payment provider. Most issues can be resolved quickly and amicably through direct communication.
Initiating a chargeback without first attempting to resolve the issue with us may result in:
We reserve the right to dispute illegitimate chargebacks and will provide all necessary documentation to payment processors and financial institutions.
Model earnings from bookings are typically paid within 30-60 days of our receipt of payment from clients, minus applicable commissions and any agreed-upon deductions.
If you believe there is an error in payment calculations or commission deductions:
In cases where clients fail to pay for completed bookings, we will make reasonable efforts to collect payment on your behalf. However, we cannot guarantee payment in cases of client default and are not obligated to pay models from our own funds if clients do not pay us.
In the event that services cannot be provided due to circumstances beyond our reasonable control, including but not limited to:
We will work with you to reschedule services or provide appropriate credit toward future services. Refunds in force majeure situations will be considered on a case-by-case basis.
Clients who book models through our agency are subject to the following refund terms:
We recognize that exceptional circumstances may warrant deviation from standard refund policies. We will consider requests for refunds outside normal policy parameters in cases involving:
Such requests will be evaluated individually and may result in full refunds, partial refunds, or service credits at our discretion.
This Refund Policy does not affect your statutory consumer rights under applicable laws of the United Arab Emirates. If you believe your consumer rights have been violated, you may contact relevant consumer protection authorities.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the modified policy.
For services purchased before policy changes, the refund policy in effect at the time of purchase will generally apply unless otherwise required by law.
Time-Sensitive Requests: All refund requests must be submitted within 60 days of the transaction or service date, unless otherwise specified for particular services. Requests submitted after this period may not be considered.
Documentation: Keep all receipts, contracts, and correspondence related to services purchased. This documentation may be required to process refund requests.
For all refund-related inquiries, please contact us:
Dubai Models Agency
68D Jolie Walkway Creminshire
NT 5339, United Arab Emirates
Phone: +494237231823
Email: [email protected]
Subject Line: "Refund Request - [Your Name]"
Registration Number: 46804991
Please include your account information, transaction details, and reason for refund request in your communication.
We are committed to addressing all refund requests fairly and promptly. While we cannot guarantee that all requests will be approved, we will carefully consider each case and provide clear explanations for our decisions.
Thank you for choosing Dubai Models Agency. We appreciate your business and are committed to providing excellent service and fair treatment in all our dealings.
